Refund Policy

At Shades and Blinds, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

At our Venetian blinds business, we specialize in providing high-quality blinds that are tailored to meet the unique needs of our customers. Our modern Venetian blinds are crafted with horizontal slats made from various materials such as wood, aluminum, or PVC. This allows for flexibility in design and functionality, ensuring a perfect fit for any window size or shape.

1. Returns and Exchanges:You may return any item purchased from Shades and Blinds within 14 days of receiving it for a full refund or exchange. To initiate a return or exchange, please contact our customer service team at info@shadesandblinds.co.nz. We'll provide you with a Return Authorization Number and instructions on how to proceed.

2. Conditions for Returns:To be eligible for a refund or exchange, the item must be in its original condition and packaging, with all tags and labels intact. We reserve the right to refuse returns that do not meet these criteria. Additionally, please include a copy of your order confirmation or packing slip with your return shipment.

3. Shipping Fees:Please note that shipping fees are non-refundable. If you received free shipping on your original order, the cost of shipping will be deducted from your refund. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

4. Refund Process:Once we receive your return and verify that it meets our return policy criteria, we'll process your refund promptly. Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account, depending on your financial institution's processing times.

5. Defective or Damaged Items:If you receive a defective or damaged item, please contact us immediately at info@shadesandblinds.co.nz. We'll work with you to resolve the issue as quickly as possible, whether it's by providing a replacement, issuing a refund, or arranging for a repair.

6. Exceptions:Certain items may not be eligible for return or exchange due to hygiene or safety reasons. These items will be clearly marked as non-returnable on our website. Additionally, custom-made or special-order items may be subject to different return policies, which will be communicated to you at the time of purchase.

7. Contact Us:If you have any questions or concerns about our refund policy, don't hesitate to reach out to our friendly customer service team at +64 22 568 8798 or info@shadesandblinds.co.nz. We're here to assist you and ensure your experience with Shades and Blinds is nothing short of exceptional.

Thank you for choosing Shades and Blinds – we appreciate your business and strive to make your shopping experience as smooth and enjoyable as possible!